Sure Petcare SureFeed Microchip Pet Feeder Connect, RFID Collar Tags Compatible, Mobile App Control, Works for Wet and Dry Food, White, Hub and 4 x C Cell Batteries Required, Not Included

Oh my word what a fabulous bit of kit. It is pricey it is annoying that batteries are not included but Wow is all I can say. I have 2 kitties, one likes to graze and the other likes to devour everything in sight so it was hard trying to ensure both were being fed appropriately. One of the kitties is slightly on the heavy side so this allows me to not only ensure that each feeding station is specific to each kitty but that I can monitor how much is fed, their feeding patterns and their overall consumption to eventually work out the appropriate amounts to feed them. It’s easy to set up. I was a bit nervous about it but the app makes it easy and having the Hub really helps. My heavy boy took to it immediately, I didn’t have it in training mode. And I removed all other sources of food to ensure the cats were comfortable. The second kitty is a skittish thing and so it took a lot of cajoling and getting him comfortable with it. A tiny trail of dreamies seemed to help there and within 2 days he was fine. I think it’s just the initial noise of the lid opening that made him super cautious. It’s not even been a week and both are, fed and happy - well the kitty that eats everything isn’t that happy as it’s not a free for all anymore! I was cautious in spending the money to get this and the negative reviews did make me think twice but the way I saw it was, you wouldn’t be looking for a product like this if something wasn’t bothering you.. this is for me the only one that ticked all the boxes for what I needed. So opted to just go for it and formulate my own opinion! I love it.

Perfect feeder for multi cat households especially with greedy cats it’s very sturdy and fits anywhere I like the app function and it’s really easy to set up

I purchased two of these feeder connect bowls on May31st. It was listed as amazon prime shipping which is usually next day service. Not the case with this product which took 4 days to arrive. Upon opening the package I discovered that Amazon have shipped the incorrect goods to me. I complain immediately via email to amazon. They then tell me that they chose to use a third party seller and not themselves for this sale which wasn't made clear at the point of sale. Perhaps my error in assuming amazon prime is always supplied from an amazon warehouse, but still the shipping was slow by prime standards, plus they picked, packed and shipped the incorrect goods. Like how is that possible these days with barcode scanners. Amazon then told me as they did not supply directly from an amazon warehouse they can only offer a refund and not a replacement in exchange for the incorrect goods they shipped. To complicate matters further I used Klarna to pay for this, because 2 feeders , 8 batteries and 1 sure pet hub add up to alot of money in one hit. Klarna made sense to spread over three payments. But now as only a refund is the only option. it is Klarna that are getting refunded and not me. They also what me to pay the next two payments to complete the Klarna agreement even though I do not have the goods I wanted to purchase as Amazon approved a return for them. After nearly one month amazon finally credit Klarna. who after many emails to Klarna they acknowledge they have received a credit and now owe me money due to the first payment to Klarna covered the batteries and hub that I was willing to keep plus 40 quid they owed me for over paying. So my advice is. If you want to purchase any surepet connect products. AVOID amazon at all costs as you will receive the wrong product and have a lot of stress recovering your money back. Payments taken instantly but a refund takes 21days Very poor service on this one. I've since purchased the goods I wanted direct from the manufacturer and couldn't be happier. They not only did next day delivery with DPD with a very accurate 1hr time slot but did send me the correct goods 1st time. The feeder bowls themselves are really good. The phone app not so much. Surepet could improve their app a lot in my opinion. My Cats are still wary of the bowl as they are getting used to the mechanised lid which does startle them. It has a training mode which is good where you can set the lid to be in some pre set partially open states. which will enable them to slowly get used to lid eventually opening fully from being closed when they approach it.

Great to have 2 separate dishes for meat and biscuits. Great it closes and the smell of cat food is not as strong. And also stops any other pets eating the food.

I brought this feeder because I have 2 cats. One is very skinny and needs access to food all the time. The other is fat and is on a diet, so he's always trying to steal food. I brought a slow feeder for the fat one, which I'm very happy with. And then I got the surefeed feeder for my skinny cat. After buying it, I realised I had to also buy the flap that covers the back of the machine. But that wasn't enough to deter my fat cat. So I had to also buy the HUB, so that surefeed costumer service could remotely set the feeder to "intruder mode". The app is quite limited in options, but the intruder mode worked! However, the amount of food my cat ate shown in the app was always completely wrong. I contacted costumer service again and they said probably the scale was faulty and sent me a replacement feeder. The second one, however, was even more buggy than the first one. It opened on it's own for no reason and sometimes ignored the intruder mode. Fat kitty had a great time! Probably there was something wrong with the chip sensor, so I complained again and they replaced it with a third one. Guess what? Intruder mode is once again not working properly and I already completely gave up on having the correct amount of food displayed in the app... In the end I ended up returning everything. It's a shame, because this product was the perfect solution to my problems, if only it worked properly... I know there's some people online who were luckier than me and still have their feeder working perfectly (at least when it comes to intruder mode) for a very long time. I should have kept the first one and just ignored the amount of food on the app. Costumer service was great. They just need to fix some problems in this product.

I have two cats, one fat and one thin. I realised why the one cat was thin! So I decided to buy this bowl, even though its expensive so my skinny cat could stop being starved! It was so easy to set up.. it needs the batteries installed before you can open it manually.. so batteries installed, thin cat who likes to graze, held near the bowl, and it was set up! So easy! I don’t bother with the app, it works as well without it. Thin cat is happy, eats his food when he wants it, fat cat not so happy lol, he’s on a diet!! If it broke, I would buy another! 5* highly recommend.

This is a genius product. Helps me so much separate the cat and kittens foods

I bought this to keep my new kitten's wet food from drying out, smelling and attracting flies, and also to keep an eye on his eating habits. It does this extremely well. Portion control looked promising, but seems to be inaccurate even when correctly "zeroed" and on a hard surface (the app currently says his bowl is 43% full, when it is empty). The moving flap did not bother him at all, but he is a curious and very active kitten, so YMMV depending on the temperament of your cat. There is a training mode which can be enabled in the app, but various undocumented "secret" custom modes are apparently available hidden behind a call to customer service, which is silly, so loses a star. It was very easy to set up, and it's quiet when in use. Battery life? I have only had it for a week or so on a fresh set of Duracell Cs; the Surepet app shows full "4 bars" but Home Assistant reports 85%; so maybe 4-6 weeks at this rate.