Question 1

where can you find the hepa filter for the airgenius 5 model hfd320

Accepted Answer

This model is only near Hepa filtration with 99.95 filtration in contrast to true Hepa 99.97. It has a permanent filter that can be washed out, but then needs to dry out completely over night as it also works with static electricity. It has a prefilter either foam (washable) or better char coal, Filter K. Can be ordered at replacementfilters.com However, you can get the char coal filter in much bigger and cheapter to cut out from Honeywell here at Amazon https://www.amazon.com/gp/product/B00TA7V9KY/ref=oh_aui_detailpage_o01_s00?ie=UTF8&psc=1 called: Aftermarket Honeywell 35002 12"x48" Carbon activated Pre-filter 2-Pack 50300 53000Sold by: The Captain's Compass Will give you 12 filters for just about $15

Question 2

I cleaned the internal filter today.  The label states to hold the "OK" button to reset the indicator.  I held it, and it is not resetting.

Accepted Answer

Thank you for your inquiry. Please be aware all 5 bars need to be lit before you can reset the sensor. With the unit turned off and plugged in, hold down the OK button for 5 seconds until the light flashes. This will reset the unit. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com. Thank you.

Question 3

Can you use this without the replaceable filters? The reason I want a machine with a permanent filter is so I don't have to buy replaceable ones.

Accepted Answer

Thank you for your inquiry. The main ifD filter is permanent, and the foam pre-filter is washable as well. You do not have to use the optional K pre-filters. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com. Thank you.

Question 4

Can it work under Japan voltage?

Accepted Answer

The rating on the label states 120 VAC operating voltage but mention if it operates with the Japanese operating voltage of 100 VAC.

ASIN	B009P7SVHS
Best Sellers Rank	#65,683 in Home & Kitchen ( See Top 100 in Home & Kitchen ) #127 in HEPA Filter Air Purifiers
Brand	Honeywell
Brand Name	Honeywell
Color	Black
Contaminant Filtration Capability	Dust, Pollen, Pet Dander, Dust-Mite Debris, Smoke
Control Method	Touch
Controller Type	Button Control
Customer Reviews	4.4 out of 5 stars 2,430 Reviews
Filter Class	ifD®
Filter Type	Electrostatic
Floor Area	1208 Square Feet
Global Trade Identification Number	00092926003203
Included Components	Honeywell Airgenius 5 Air Cleaner/Odor Reducer, Odor-Reducing Prefilter, Owner's Manual
Item Dimensions D x W x H	11.5"D x 28.9"W x 9.9"H
Item Type Name	Air Purifier
Item Weight	5 Pounds
Manufacturer	Kaz
Model Number	HFD360
Noise Level	60 Decibels
Part Number	HFD320
Particle Retention Size	0.3 Micrometer
Power Source	ac_dc
Product Dimensions	11.5"D x 28.9"W x 9.9"H
Smart Home Compatibility	Not Smart Home Compatible
Special Features	Air Purifier, Auto Shutoff, Oscillating, Quiet Operation, Washable Filter
Specification Met	AHAM Certified, EPA Certified, Energy Star Certified
UPC	092926003203
Unit Count	1.0 Count
Warranty Description	5 year limited.

Honeywell Air Genius 5 Air Purifier for Large Rooms up to 1200 Ft², Permanent Washable Filters, Reduces Dust, Pollen, Pet Dander, Odors, Smoke, Black, HFD320

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